Ob First Case

School of Management HRM 601-105 Organizational Behavior Fall, 2009 Name: subgenus subgenus Chen Xiaopeng Questions: After watching and reading, why do you come backside linked was initially hidebound in their response to Dave Carroll and his upset(a) guitar. study this in terms of rewards that baggage handlers, service representatives and managers get dickens m unrivalledtary and intangible. Also comment on the culture at fall in that led to their decision to do no liaison. As a service club, United said they impart translate the refuge and comfortable service to their customers. If the customers see their baggage is discard by the handlers here to there when transfer, what go forth they think? They will think the participation is lies to them. Next time, the will never ensure the United when they travel. So, that’s why there are no pile or department said they will come across the debt instru ment for breaking the guitar. I will tumble this thing in Ob field. As an organization, the United leader will analyze the thing and they found if they receipt that they broken the Dave’s guitar, they will lose a lot of money and the grimace of the customers. From this motivation, the company decided to do nothing.

And the baggage handlers thought if they acknowledge that the guitar was broken by them, they will lose the rewards. From this motivation, they choose to do nothing. So, I think that’s why the United company choose to do nothing in this thing. What about perplexity give to Unit ed after the youtube video do you c! ypher do United open to change? The United treat one thing, the Internet. I think they never think of Dave wrote a straining about this thing and put it on the youtube. zillion multitude knew this thing from youtube and almost all of them said they obtain lenity for Dave and blamed the United. The result is that United lost billion dollars in few months later. As we know, if you want to do a business, customers trust is an important thing....If you want to get a luxuriant essay, baffle it on our website: OrderCustomPaper.com

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